Each tutoring sessions will be for the duration of 45 mins. A full refund will be given if the booking is cancelled 48 hours before appointment or if a family member has to go into quarantine or is awaiting a test result due to COVID. For cancellations with under 48 hours notice, it will be upto Bertie's Tutoring Service discretion whether a refund is received. For distance learning once we have issued the paper their are no time constraints to complete the paper however if you choose not to return the paper and ask for a refund there will only be a 50% refund.